Refund & Cancellation Policy

01 Customer Cancellation

• Free cancellation before provider dispatch.
• Visiting fee may apply after provider reaches location.
• Emergency bookings may have partial cancellation charges.

02 Refund Eligibility

Refunds may be issued for:

• Failed bookings or technical issues.
• Duplicate payments made for the same service.
• Provider no-show cases without prior notice.
• Service quality disputes after a thorough investigation.

03 Non-Refundable Situations

Refunds will not be issued in the following cases:

• Work already completed and signed off by the customer.
• Customer unavailability at the scheduled time.
• Incorrect booking details provided by the user.
• Material purchase already completed for the service.

04 Refund Timeline

Approved refunds are generally processed within **5–7 business days**. The amount will be credited back to your original payment method.